Every Global Artisan Co board is made to order in the USA, just for you. Because each piece is produced after your order is placed, please allow 1–2 business days for production before your order ships.
Delivery Timeframes
• Free standard U.S. shipping on every order
• Standard delivery: 3–5 business days after production
• Estimated total delivery time: 5–9 business days
• We currently ship within the United States only
• We do not ship to P.O. boxes
Express shipping may be available at checkout for an additional cost.
Returns & Exchanges
We want you to love your board. If something arrives damaged, defective, incorrect, or simply is not what you expected, please reach out and we will do our best to help.
Standard Orders
We accept returns within 30 days of delivery for unused, non-personalized items in their original condition.
To be eligible for a return, the item must be unused, unaltered, and returned in its original packaging or similarly protective packaging.
Approved refunds will be issued to the original method of payment after the returned item is received and inspected. Original shipping charges, if any, are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Personalized & Monogram Orders
Personalized and monogram products are made uniquely for you and are final sale. We are unable to accept returns or exchanges on personalized items unless they arrive damaged, defective, incorrect, or there is an error in the personalization.
If we made an error on your personalization or there is a quality issue, we will make it right with a replacement, exchange, or refund, depending on the situation.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at jules@globalartisan.co.
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging, if available
Once we review the issue, we will arrange a replacement, exchange, or refund as appropriate.
Gift Purchases
If your order was purchased as a gift and the recipient would like to exchange an eligible non-personalized item, please contact us within 14 days of delivery. We will do our best to help find a solution.
Personalized gift items are final sale unless they arrive damaged, defective, incorrect, or there is a personalization error.
Contact Us
To start a return, report an issue, or ask a question about your order, please email us at:
Please include your order number so we can help you faster.